This is about giving customers what customers are looking for. Read more: 5G will be a convenient but expensive alternative to the NBN. A key problem with the focus on 5G is that competition from Optus, Vodafone and TPG will be fierce, making any missteps all the more difficult to overcome. With 5G revenues not expected to make an impact until and beyond, the immediate future for Telstra is to shrink, simplify offerings and survive. Separation of the business also permits Telstra to place an internal emphasis on the increasingly competitive retail and mobile offerings.
This is an important move because Telstra has to accept lower margins from its mobile division to protect market share. Telstra also announced it was extending its job cuts pause until February next year for permanent staff.
However, for the majority of our teams this will continue to give them some certainty at least until the new year. Penn added the company would need to return to the cuts and make tough decisions next year to hit its T22 goals. Telstra's workforce is 5, employees smaller than it was two years ago, the company said, and its indirect workforce had 12, fewer jobs.
In March, the company needed to recruit 1, temporary call centre workers in Australia, after its overseas call centres were shut down due to coronavirus. This shifted the company's thinking, Penn said, and the company will be pushing digital channels of interaction even more as it aims to reduce inbound call centre volumes by two-thirds as part of its T22 plans.
This includes me because ultimately as the CEO there is not a part of the business for which I am not accountable. Gain insight into the industry trends and competitive forces that Telstra Corporation Limited is exposed to.
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August 27, Total income of Telstra Corporation Limited in Australia in the financial year , by segment in million Australian dollars [Graph]. In Statista. Accessed November 12,
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